Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: August 24, 2026

Welcome to Usha E-Book Shop. We aim to provide high-quality digital educational content to our customers. Please read our Refund & Cancellation Policy carefully before purchasing any E-Book or other digital product from our website.

1. Digital Product Policy

All products sold on Usha E-Book Shop are primarily digital products, such as E-Books, PDF files, study materials, and other downloadable educational content.

Once a digital product has been successfully purchased and delivered, downloaded, or accessed, it generally cannot be returned like a physical product.

2. Refund Eligibility

A refund may be considered in the following situations:

  • You were charged more than once for the same order.
  • Payment was deducted, but the digital product was not delivered or made available to you.
  • You received the wrong digital product.
  • The purchased file is corrupted or technically unusable, and our support team is unable to provide a working replacement.
  • Any other issue may be reviewed at the sole discretion of Usha E-Book Shop.

3. Non-Refundable Situations

Refunds will generally not be provided if:

  • The E-Book or digital product has already been successfully downloaded or accessed.
  • You purchased the product by mistake after successful delivery.
  • You no longer require the purchased E-Book.
  • Your device does not support the file format, where the file format was clearly mentioned before purchase.
  • You are unable to understand or use the content after purchase.
  • The product was purchased during a special offer, discount, or promotional campaign, unless otherwise required by applicable law.
  • A refund request is made due to a change of mind after receiving the digital product.

4. Refund Request Process

If you experience an eligible issue, please contact us as soon as possible with the following details:

  • Order ID
  • Name used during purchase
  • Registered mobile number or email address
  • Payment details or transaction reference
  • A clear description of the problem

You may contact our support team through the contact details available on the Usha E-Book Shop website.

5. Refund Processing

If your refund request is approved, the refund will be processed to the original payment method, wherever possible.

The time required for the refunded amount to appear in your account may depend on your bank, payment gateway, UPI provider, or other payment service provider.

6. Cancellation Policy

Orders for digital products may be cancelled only before the product has been delivered, accessed, or downloaded, where cancellation is technically possible.

Once the digital content has been delivered or made accessible, cancellation may not be possible.

7. Replacement or Technical Support

If you are unable to download or access your purchased E-Book due to a technical problem, please contact us. We will make reasonable efforts to resolve the issue by providing technical assistance, a replacement download link, or another suitable solution.

8. Changes to This Policy

Usha E-Book Shop reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us through the contact information provided on the Usha E-Book Shop website.

Usha E-Book Shop
Your Digital Learning Partner

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